Assistant Manager(04453) - 4412 Falls of Neuse Rd

Domino's • Raleigh, NC

103d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. The role requires maintaining appropriate staffing levels to meet business needs throughout the day, managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The leader must foster a sense of urgency with each order and handle customer disputes effectively to ensure customer satisfaction. Additionally, the role includes collecting payments from delivery drivers, ensuring delivery vehicles are in good condition, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• Responsible for end of the night bank deposits when closing
• Conduct nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Handle dispute resolution and ensure every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining company standards
• Uphold company standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

What This Job Offers

• Number of Employees: 5,001-10,000 employees