Assistant Manager(04451) - 306 Granville Corners

About the position

The position at Domino's Pizza involves a variety of responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a professional image, assist customers courteously, and demonstrate knowledge of the menu. Pizza makers and drivers have specific tasks that must be adhered to, including food preparation standards, delivery protocols, and safety measures. The role requires a commitment to maintaining the quality of service and food, as well as ensuring that all operational standards are met across assigned stores.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a professional image according to company standards.
• Demonstrating customer service steps: Apologize, give them what they want, and provide something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money carried to no more than $20 while on the clock.
• Prohibiting weapons, including pocket knives, while working.
• Maintaining neat and clean driver vehicles.
• Ensuring drivers are not routed or checked in early from deliveries.
• Washing hands prior to making products and following proper procedures for food preparation.
• Completing Safe Delivery CBT training for all drivers.
• Repeating orders for accuracy and confirming names and addresses.
• Being responsible for results in assigned stores and ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino's Pizza standards.
• Staffing and training all team members in assigned stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self-evaluations in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying the District Operations (D.O.).
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards and following safety and security procedures.
• Maintaining store budgets and ensuring all school lunches are prepared and delivered within required standards.
• Providing accurate accountability and ensuring a paper trail exists for all operations.
• Utilizing all equipment correctly and performing monthly inventory checks on each store.
• Using systems checklists and visit books effectively.

Requirements

• Ability to work a minimum of 50 hours per week with 1 day off and 1 on-call day.
• Knowledge of food safety and operational standards.
• Strong customer service skills and ability to follow procedures accurately.
• Ability to maintain a clean and professional appearance while on duty.
• Experience in food service or delivery preferred.

Nice-to-haves

• Previous experience in a management role within the food service industry.
• Familiarity with inventory management and budgeting processes.
• Strong leadership skills and ability to train team members effectively.