Assistant Manager(04359) - 1100 Armory Drive

Domino's • Franklin Farm, VA

218d

About The Position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a polite and courteous demeanor while assisting customers, whether on the phone or in person. Adherence to company standards regarding appearance and customer interaction is crucial, including following the 'WOW' steps to enhance customer satisfaction. Pizza makers and drivers have specific duties that include food preparation, delivery protocols, and maintaining cleanliness and safety standards in the workplace. Employees must also engage in regular evaluations and training to ensure compliance with company policies and operational goals.

Requirements

• Ability to maintain a polite and courteous demeanor with customers.
• Knowledge of the menu and operational standards of Domino's Pizza.
• Capability to follow specific procedures for food preparation and delivery.
• Strong attention to detail for order accuracy and inventory management.
• Ability to work a minimum of 50 hours per week with one day off and one on-call day.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a professional image according to company standards.
• Demonstrating customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money to $20 while on the clock and prohibiting weapons on the premises.
• Keeping driver vehicles neat and clean while on duty.
• Not routing or checking in drivers early from deliveries.
• Washing hands prior to making products and following proper procedures for food preparation.
• Completing Safe Delivery CBT training for all drivers.
• Repeating every order for accuracy and confirming name and address.
• Being responsible for results in assigned stores and ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
• Staffing and training all team members in the stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in all stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self-evaluations in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying the appropriate personnel.
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards and following safety and security procedures.
• Maintaining store budgets and ensuring school lunches are prepared and delivered within required standards.
• Providing accurate and detailed accountability and ensuring a paper trail exists.
• Utilizing all equipment correctly and performing monthly inventory checks on each store.
• Using systems checklists and visit books effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees