Assistant Manager(04359) - 1100 Armory Drive

About the position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a professional image, assist customers courteously, and demonstrate knowledge of the menu. Pizza makers and drivers have specific tasks that must be adhered to, including food preparation standards, delivery protocols, and safety measures. The role requires a commitment to achieving food, labor, and service goals while ensuring compliance with company policies and procedures.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a professional image according to company standards.
• Demonstrating customer service steps: Apologize, give them what they want, and provide something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money carried to no more than $20 while on the clock.
• Prohibiting weapons, including pocket knives, while working.
• Maintaining neat and clean driver vehicles.
• Not routing or checking in drivers early from deliveries.
• Washing hands prior to making products.
• Following proper procedures for food products.
• Completing Safe Delivery CBT for all drivers.
• Repeating orders for accuracy and confirming names and addresses.
• Being responsible for results in assigned stores and ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino's Pizza standards.
• Staffing and training all team members in stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self-evaluations in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying D.O.
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards.
• Following all safety and security procedures and ensuring equipment is in working order.
• Maintaining store budgets.
• Preparing and delivering school lunches within required standards.
• Providing accurate accountability and ensuring a paper trail exists.
• Utilizing all equipment correctly and ensuring its availability.
• Performing monthly inventory checks on each store.
• Utilizing systems checklists and visit books.

Requirements

• Ability to work a minimum of 50 hours per week with one day off and one on-call day.
• Knowledge of food safety and operational standards.
• Strong customer service skills and ability to follow procedures accurately.
• Ability to maintain a clean and professional appearance.
• Capability to manage time effectively and prioritize tasks.