Assistant Manager(04225) - 1201 London Blvd.

Domino's Pizza • Portsmouth, VA

101d

About The Position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a professional image, demonstrate knowledge of the menu, and follow specific procedures to enhance customer satisfaction. This includes adhering to the 'WOW' steps for customer interaction, ensuring accuracy in orders, and maintaining cleanliness and safety standards in the workplace. The role requires a commitment to teamwork and effective communication with both customers and team members.

Requirements

• Ability to communicate effectively with customers and team members.
• Strong attention to detail and accuracy in order processing.
• Commitment to maintaining cleanliness and safety standards.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to work a minimum of 50 hours per week with one day off and one on-call day.

Nice To Haves

• Previous experience in a customer service role, preferably in the food industry.
• Familiarity with food safety and handling procedures.
• Experience in team leadership or management.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Demonstrating customer WOW steps: Apologize, give them what they want, and provide something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money carried to no more than $20 while on the clock.
• Prohibiting pocket knives or weapons while working.
• Maintaining neat and clean driver vehicles.
• Not routing or checking in drivers early from delivery.
• Washing hands prior to making products.
• Following proper procedures for product preparation.
• Completing Safe Delivery CBT for all drivers.
• Repeating every order for accuracy and confirming name and address.
• Being responsible for results in assigned stores and ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino's Pizza standards.
• Staffing and training all team members in stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self OER's in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying D.O.
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards.
• Following all safety and security procedures and ensuring equipment is in working order.
• Maintaining store budgets.
• Preparing and delivering school lunches within required standards.
• Providing accurate and detailed accountability and ensuring a paper trail exists.
• Utilizing all equipment correctly and ensuring its availability.
• Performing inventory checks on each store monthly.
• Utilizing systems checklists and visit books effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed