Assistant Manager(04224) - 2807 E. Virginia Beach Blvd.

Domino's Pizza • Norfolk, VA

107d

About The Position

The position at Domino's Pizza involves a variety of responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a professional image, demonstrate knowledge of the menu, and follow specific customer service protocols. This includes apologizing to customers, fulfilling their requests, and providing additional value. Pizza makers and drivers have distinct responsibilities that contribute to the overall success of the store, including food preparation, delivery protocols, and adherence to safety standards.

Requirements

• Ability to work a minimum of 50 hours per week with one day off and one on-call day.
• Knowledge of customer service protocols and operational standards.
• Ability to maintain a clean and professional appearance.
• Strong communication skills for customer interactions and team coordination.
• Understanding of food safety and preparation standards.

Nice To Haves

• Experience in a fast-paced food service environment.
• Familiarity with inventory management and P&L reviews.
• Previous experience in a supervisory or management role.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a professional image according to company standards.
• Demonstrating customer service steps: apologizing, fulfilling requests, and providing extras.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money carried to no more than $20 while on the clock.
• Prohibiting weapons, including pocket knives, while working.
• Keeping driver vehicles neat and clean.
• Adhering to delivery routing and check-in protocols.
• Washing hands before making products as per health standards.
• Following proper procedures for product preparation.
• Completing Safe Delivery CBT training for all drivers.
• Repeating orders for accuracy and confirming names and addresses.
• Being responsible for results in assigned stores and ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino's Pizza standards.
• Staffing and training all team members in the stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self-evaluations in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying appropriate personnel.
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards and following safety and security procedures.
• Maintaining store budgets and ensuring school lunches are prepared and delivered within standards.
• Providing accurate accountability and ensuring a paper trail exists.
• Utilizing all equipment correctly and performing monthly inventory checks on each store.
• Using systems checklists and visit books effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed