Assistant Manager(04222) - 2616 A Airline Blvd.

Domino's • Portsmouth, VA

100d

About The Position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a courteous demeanor while assisting customers, whether on the phone or in person. Adherence to company standards regarding appearance and customer interaction is crucial. Pizza makers and drivers have specific tasks that must be performed consistently, including accurate order handling and maintaining cleanliness in their work environment. The role also includes managerial responsibilities such as overseeing store performance, ensuring compliance with safety and operational standards, and conducting regular evaluations and training for team members.

Requirements

• Ability to maintain a courteous and professional demeanor.
• Knowledge of menu items and customer service standards.
• Experience in food service or retail is preferred.
• Strong organizational skills and attention to detail.
• Ability to work a minimum of 50 hours per week with one day off and one on-call day.
• Capability to perform evaluations and manage team training.

Nice To Haves

• Previous experience in a managerial role.
• Familiarity with food safety and operational standards.
• Experience in inventory management.

Responsibilities

• Answer the phone or assist carryout customers in a polite and courteous manner.
• Maintain a perfect image according to company standards.
• Demonstrate customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Count pepperoni and ham on every order daily.
• Ensure pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery.
• Drivers must say 'Let me get your change' on every order.
• Limit personal money to $20 while on the clock.
• Prohibit carrying pocket knives or weapons while working.
• Maintain neat and clean driver vehicles.
• Do not route or check in drivers early from delivery.
• Wash hands prior to making products.
• Follow proper procedures for product preparation.
• Complete Safe Delivery CBT for all drivers.
• Repeat every order for accuracy and confirm name and address.
• Be responsible for results in assigned stores.
• Ensure food, labor, and service goals are met.
• Conduct monthly P&L reviews with direct supervisor.
• Ensure all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
• Staff and train all team members in stores.
• Maintain repair and maintenance in all stores.
• Implement new products or ideas seamlessly.
• Ensure all stores operate at a minimum 4-star level.
• Perform self OERs in the first week of each period and make necessary corrections.
• Complete evaluations and raises as needed and notify D.O.
• Follow through on all assignments and ensure timely submission of reports and paperwork.
• Ensure all reports and paperwork at the store level are complete and accurate.
• Know all product and operational standards.
• Follow all safety and security procedures and ensure equipment is in working order.
• Maintain store budgets.
• Prepare and deliver all school lunches within required standards.
• Provide accurate and detailed accountability and maintain a paper trail.
• Utilize all equipment correctly.
• Perform inventory checks on each store monthly.
• Utilize systems checklist and visit books effectively.

Benefits

• Flexible scheduling options.
• Opportunities for career advancement.
• Employee discounts on food.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees