FullSpeed Automotive - Rockford, IL

posted 14 days ago

Full-time - Mid Level
Rockford, IL
Repair and Maintenance

About the position

We are seeking an exceptional Center Assistant Manager for our GMI service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction. This is an exceptional opportunity for the ideal candidate who has a service and operations background in the automotive industry, is highly committed to delivering the best service experience to customers and can meet the position requirements listed below.

Responsibilities

  • Learn and fully execute the company System of Operation and deliver it consistently every customer, every time.
  • Manage all aspects of center operation to the highest standards of quality and profitability.
  • Oversee customer interactions, service, and satisfaction.
  • Handle hiring and all aspects of good employee management.
  • Manage service bay operations.
  • Oversee inventory management, including ordering and stocking.
  • Maintain the POS system.
  • Ensure safety and warranty prevention measures are in place.
  • Focus on bottom-line profitability.
  • Build and lead a team of service-oriented technicians, including hiring, skill building, motivation, training, and fostering a strong service mentality and team environment.
  • Deliver an exceptional customer experience by engaging and pleasing customers, building relationships, and creating loyalty.
  • Participate in efforts to build strong center awareness and community connections and develop business opportunities within the local market.

Requirements

  • Management experience in an automotive environment is required.
  • A genuine desire and ability to engage and please customers.

Benefits

  • Competitive salary
  • Outstanding compensation package (including base salary, bonus plan, benefits)
  • Health Insurance
  • Support, tools, and resources to run a successful operation
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