Assistant Manager(01706) - 132 East Main St.

Domino's • Ahoskie, NC

193d

About The Position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a polite and courteous demeanor while assisting customers, whether on the phone or in person. Adherence to company standards regarding image and customer service is crucial, including following the 'WOW' steps to enhance customer satisfaction. Pizza makers and drivers have specific duties, including food preparation protocols, vehicle cleanliness, and financial handling during deliveries. The role also includes oversight of store operations, ensuring compliance with safety and security procedures, and maintaining high performance across all stores.

Requirements

• Ability to maintain a polite and courteous demeanor with customers.
• Knowledge of the menu and ability to assist customers effectively.
• Understanding of customer service principles and practices.
• Ability to follow safety and security procedures in the workplace.
• Capability to manage financial transactions accurately during deliveries.
• Commitment to maintaining a clean and professional image while on the job.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a professional image according to company standards.
• Demonstrating customer service 'WOW' steps: Apologize, give them what they want, and provide something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money carried to no more than $20 while on the clock.
• Prohibiting weapons, including pocket knives, while working.
• Maintaining neat and clean driver vehicles.
• Ensuring drivers are not routed or checked in early from deliveries.
• Washing hands prior to making products as per health standards.
• Following proper procedures for product preparation.
• Completing Safe Delivery CBT for all drivers.
• Repeating orders for accuracy and confirming names and addresses.
• Being responsible for results in assigned stores, ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
• Staffing and training all team members in stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self-evaluations in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying D.O.
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards.
• Following all safety and security procedures and ensuring equipment is in working order.
• Maintaining store budgets.
• Preparing and delivering school lunches within required standards.
• Providing accurate and detailed accountability and ensuring a paper trail exists.
• Utilizing all equipment correctly and ensuring availability.
• Performing inventory checks on each store monthly.
• Utilizing systems checklists and visit books effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees