Assistant Maintenance Manager ($2,000 Sign on Bonus)

Elme Communities • Alexandria, VA

83d • $24 - $44

About The Position

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team. When you join our Service and Asset Preservation Team as an Assistant Service Manager, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority. This is a key role in our service leadership career path. This position may qualify for a sign-on bonus of $2,000! Please speak with a recruiter for more information.

Requirements

• Has a passion for people and community.
• Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry.
• Well versed in all phases of HVAC and mechanical systems.
• Universal EPA/CFC or CAMT Certification.
• Enjoys a flexible schedule that includes working weekends.
• Has reliable personal transportation.
• Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents.
• Knowledge of preventive maintenance and life safety systems.
• Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for the results.
• Believes in the value of teamwork, understanding that we finish stronger together.

Responsibilities

• Deliver timely, clear and courteous customer service 100% of the time.
• Proactively care for the physical building and the community by maintaining the plumbing, electrical, HVAC and appliance systems.
• Respond to service tickets swiftly, document and communicate service status consistently, and effectively prioritize service requests.
• Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes.
• Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards.
• Perform preventive maintenance and safeguard equipment with regular tune-up.
• Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
• Collaborate with the leasing and customer experience team by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns.
• Contribute to the team's success by achieving individual goals and supporting team goals.
• Be a positive role model and champion of company mission, vision and values.
• Step in and step up when the Service Manager is not present or available.
• Coach, mentor, support and provide constructive feedback to service team members.
• Ensure that policies, procedures, safety, and compliance expectations are met.
• Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Holidays
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level