Assistant Maintenance Director

AION•Newark, DE

17h

About The Position

Under the direction of the Maintenance Director, the Assistant Maintenance Director is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Requirements

High school diploma or equivalent
CFC Certification Universal
Valid Driver’s License
4+ years maintenance and repair experience for apartment communities
2+ years supervisory experience
Strong computer skills and proficiency in Microsoft Office
Excellent English communication skills, both verbal and written
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing
Sufficient knowledge to thoroughly complete maintenance assessment up to the standards of an Assistant Service Director
Must be available 24/7 for emergencies

Responsibilities

Direct and oversee all aspects of maintenance of the community
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
Maintain accurate records for all services performed and contracts
Walk the property daily to uphold curb appeal and monitor safety issue
Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget
Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment.
Perform other duties as required
Complete service requests from residents and team members in a timely fashion, in accordance with company policy
Ensure excellent customer service with courteous and professional attitude toward all customers and team members
Audit key tracking system daily and weekly
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
Support and assist Regional Service Director and Real Estate Manager with new hire selection
Train, coach, and mentor team members, ensuring appropriate training is received
Create a team environment: hold weekly team meetings; manage by goals, open communication
Generate work and on-call schedule for service employees. Provide ongoing feedback to team members.
Evaluate team members through scheduled formal written performance reviews.
Take corrective action as necessary according to company policy.
Provide recommendations for compensation adjustments, promotions, and terminations