Assistant Lodge Manager

Staffsols • Paterson, NJ

2d

About The Position

An exciting opportunity has become available with our client – a prestigious 5-star lodge located near Paterson/Grahamstown area . They are seeking a Assistant Lodge Manager to join their team. Skills assistant lodge manager hospitality PMS systems Key Performance Areas: Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests. Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required. Support the Lodge Manager in overseeing the daily service operations of the lodge team. Maintain, uphold, and enhance the lodge’s service standards across all departments. Assume responsibility for the effective supervision and management of lodge operations in the absence of the Lodge Manager. Coordinate departmental teams to ensure seamless and exceptional guest service delivery. Conduct targeted training and development initiatives to strengthen both technical and soft skills, in collaboration with the Lodge Manager. Achieve quality improvement objectives as defined by management. Develop, implement, and maintain lodge policies, procedures, and operational standards. Oversee cash handling procedures to ensure variances remain within acceptable limits. Manage stock control processes effectively and efficiently. Identify and implement cost-saving initiatives without compromising service quality. Ensure the upkeep and preventative maintenance of lodge equipment and facilities. Take overall accountability for lodge operations and performance when acting in the absence of the Lodge Manager.

Requirements

• Degree or Diploma in Hotel Management or a related field.
• Minimum of 3–5 years’ experience in a five-star lodge or hotel environment in a role such as Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
• Valid driver’s licence (essential).
• Proven lodge management experience.
• Working knowledge of POS and PMS systems.
• Strong attention to detail.
• Demonstrated leadership and organisational capabilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests.
• Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required.
• Support the Lodge Manager in overseeing the daily service operations of the lodge team.
• Maintain, uphold, and enhance the lodge’s service standards across all departments.
• Assume responsibility for the effective supervision and management of lodge operations in the absence of the Lodge Manager.
• Coordinate departmental teams to ensure seamless and exceptional guest service delivery.
• Conduct targeted training and development initiatives to strengthen both technical and soft skills, in collaboration with the Lodge Manager.
• Achieve quality improvement objectives as defined by management.
• Develop, implement, and maintain lodge policies, procedures, and operational standards.
• Oversee cash handling procedures to ensure variances remain within acceptable limits.
• Manage stock control processes effectively and efficiently.
• Identify and implement cost-saving initiatives without compromising service quality.
• Ensure the upkeep and preventative maintenance of lodge equipment and facilities.
• Take overall accountability for lodge operations and performance when acting in the absence of the Lodge Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree