Assistant Location Manager

Service Corporation International • Caguas, PR

70d

About The Position

As a seasoned practicing Funeral Director, under the guidance of a Location Manager, you will learn the responsibilities of a Location Manager for the opportunity of career advancement. You will assist the Location Manager with the daily operations of a Funeral Home, including planning, achieving annual sales revenue and production targets, encouraging profitable case volume growth, managing Profit & Loss (P&L) goals, managing expenses, developing a professional and effective staff, and exceeding client family expectations. You will assist and direct the business operations as if it were your own.

Requirements

• Applicable state Funeral Director Licensure is required.
• Technical schooling diploma in Funeral Services/Mortuary Science preferred.
• Bachelor's degree in Mortuary Science where required by state law.
• At least five (5) years industry experience in the applicable discipline with progressively increasing responsibilities.
• Desire to learn, understand and apply Financial and Business acumen.
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
• Proficient in MS Office suite including mail, word, excel, & power point as well as proprietary industry software (HMIS, CarePoint, Becan).

Nice To Haves

• Experience in managing a team and developing staff.
• Knowledge of industry competitive pricing, demographic patterns, and market competition.

Responsibilities

• Arranges and conducts funeral services in accordance with the family's desires, expectations, and spiritual beliefs.
• Discusses family's wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents in accordance with state and federal laws.
• Through community and non-profit involvement, retains heritage, increases goodwill, and indirectly increases market share.
• Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals.
• Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.
• Understand industry finances, how daily activities affect financial outcomes. May approve expenditures and invoices including overtime.
• Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectations. Identify barriers, encourage ideas, and recommend improvements.
• Manage frontline supervisor's responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company's market strategies, values, and goals.
• In absence of the Location Manager, fulfill appropriate daily responsibilities and decision-making.
• Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.
• Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees