Assistant Location Manager

Service Corporation International • Caguas

81d

About The Position

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own.

Requirements

• Applicable state Funeral Director Licensure is required.
• Technical schooling diploma in Funeral Services/ Mortuary Science preferred.
• Bachelor’s degree in Mortuary Science, where required by state law.
• At least five (5) years of industry experience in the applicable discipline with progressively increasing responsibilities.
• Desire to learn, understand, and apply Financial and Business acumen.
• Professional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with a variety of cultures and language barriers.
• Proficient in MS Office suite, including mail, Word, Excel, & PowerPoint, as well as proprietary industry software (HMIS, CarePoint, Becan).

Responsibilities

• Arranges and conducts funeral services according to the family’s desires, expectations, and spiritual beliefs.
• Discusses family’s wishes, funeral options, services, products, and pricing with deceased family.
• Identifies and communicates special veteran or recognition benefits.
• Executes funeral services contracts and documents according to state and federal laws.
• Retains heritage, increases goodwill, and indirectly increases market share through community and non-profit involvement.
• Works with Location Manager to develop annual business plan and budget as well as financial, production, and revenue goals.
• Runs reports, analyzes, identifies trends, and makes observations or improvement recommendations to Location Management.
• Understands industry finances and how daily activities affect financial outcomes.
• May approve expenditures and invoices, including overtime.
• Assists the Location Manager with the day-to-day activities, ensuring on-time services that exceed client family expectations.
• Identifies barriers, encourages ideas, and recommends improvements.
• Ensures the location’s operating practices comply with applicable federal & state regulations and Company policies.
• Manages frontline supervisor’s responsibilities, expectations, and accountabilities.
• Makes decisions that support and reinforce the company’s market strategies, values, and goals.
• In the absence of the Location Manager, fulfills appropriate daily responsibilities and decision-making.
• Screens, interviews, and assesses candidates for hiring or promoting a skilled and effective staff.
• Develops a strong, trusting, and reliable team through influence and leading by example.
• Constructively addresses issues and provides tangible and appropriate feedback to develop skills and/or close gaps.
• Monitors training and licensing requirements, ensuring staff are re-trained/licensed before expiration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees