Assistant Loan Center Manager

Raiz Federal Credit Union-posted about 1 year ago
$61,517 - $92,276/Yr
Full-time • Mid Level
El Paso, TX
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The Assistant Loan Center Manager plays a crucial role in supporting the management and operations of The Loan Center (TLC) at Raiz FCU. This position involves overseeing various aspects of lending, including underwriting, funding, loan servicing, and title processing for direct consumer loans. The role emphasizes compliance with lending policies and regulations while providing leadership and mentorship to the team, ensuring a high level of service to members.

  • Assist the Loan Center Manager with planning, directing, and monitoring centralized lending operations for Direct Lending.
  • Manage call ratio, identify trends, and schedule accordingly to meet member and Credit Union needs.
  • Conduct yearly performance appraisals and monthly 1:1 meetings.
  • Track individual progress and implement corrective actions when necessary.
  • Oversee Loan Officers and Loan Processors to ensure timely decisioning and processing of loan applications.
  • Daily loan file review of credit applications.
  • Ensure that all consumer loans are reviewed, processed, and funded efficiently while maintaining service level standards.
  • Support TLC Manager as a secondary administrator for lending-related systems.
  • Collaborate with other internal departments to improve member experience.
  • Provide ongoing training, coaching, and development for loan officers, loan processors, and loan service specialists.
  • Associates degree or a minimum of 60 college credits.
  • Minimum 5 years lending experience.
  • Minimum of 3 years of lending authority.
  • Minimum 3 years supervisory experience.
  • Demonstrated leadership and interpersonal abilities.
  • Understanding of financial industry concepts, related laws, and regulations.
  • Good communication and interpersonal skills.
  • Critical thinking and problem-solving skills.
  • Detail-oriented with the ability to multi-task.
  • Excellent interviewing, communication, and public relations skills.
  • Ability to work in stressful, high-pressure situations.
  • Proficient in Microsoft Office and web-based applications.
  • Previous credit union experience is preferred.
  • Strong understanding of Credit Union loan products and services.
  • Strong understanding of consumer loan underwriting and portfolio management.
  • Strong understanding of core and loan origination systems and other operating systems pertinent to the lending department.
  • Salary range of $61,517.00-$92,276.00
  • Opportunities for ongoing professional growth and learning.
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