Assistant Lead Supervisor

Nothing Bundt Cakes • Ann Arbor, MI

121d

About The Position

The Nothing Bundt Cakes (NbC) Assistant Lead Supervisor assumes direction in order to supervise the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L accountability, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team's commitment to our guests and the NbC brand.

Requirements

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries.
• Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
• Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
• Foodservice safety training certificate (or required to obtain within 30 days of employment).
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment among all team members.
• Supports the lead supervisor in ensuring performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
• Engages frequently with team members to gain insight into workload and progress, seeks support of the Lead Supervisor to address any challenges and course-correct as needed.
• Supports new team member training and follow-up to develop team performance.
• Understands the role of the Assistant Lead Supervisor in acting on directions from Lead Supervisors and managers to support the bakery team and store operations.
• Displays an understanding of all bakery roles and steps needed to perform various responsibilities as business needs dictate.
• Ensures timely attendance for self and team members.
• Supports and assists with all duties for opening and closing of the bakery, including ensuring cash-drawer balances.
• Assists with special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Assists with supervision and communication of weekly sales productivity goals, cake production plan, and steps in for bakery coverage based on changing business trends.
• Performs administrative functions and the direction of store management.
• Assists with proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
• Assists with special event participation with local businesses, schools, and other community organizers.

Benefits

• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: High school or GED
• Number of Employees: 251-500 employees