Assistant Lead Medical Office Clerk - Radiology Dept

Avosys Technology, Inc.•Portsmouth, VA

1d•Onsite

About The Position

Avosys is a growing integrator of professional, technological and management solutions services. Founded in 1998, Avosys provides services nationwide to Federal, Commercial, Local and State clients. We recognize the foundation of our firm is our people and we continue to rise above our competition by hiring the best. Is it your calling to serve our Nation’s Heroes? Avosys is seeking an Assistant Lead Medical Office Clerk in the Radiology Department to provide services to the military and their families at the Naval Medical Center in Portsmouth, Virginia. Maximize family time with no weekend, Holiday, or on-call requirements Maintain work-life balance with guaranteed 8-hour shifts Take advantage of our competitive, comprehensive benefits package including medical, dental, vision, life, short-term disability, long-term disability & 401(k)

Requirements

A fully qualified typist with a minimum of 50 WPM is required.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Ability to communicate effectively, both orally and in writing.
High school diploma or General Educational Development (GED) equivalency.
Knowledge of medical terminology, anatomy, medical documentation requirement, and technical and administrative correspondence and other reports.
At least 12 months of experience in a medical office setting.

Responsibilities

Greets patients/visitors at a front desk, information center or office setting.
Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
Obtains updates and files medical records as needed.
Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
Ensures arrival of medical records prior to appointment(s).
Initiates and locates patient medical records as needed.
Be responsible for most aspects of the check-in process as patients present to the Radiology department, including greeting patients, checking in and updating patient records, assisting patients in completion of appropriate forms and question sheets, providing patients with educational material or showing educational videotapes, and coordinating patient flow through the department.
Utilize the MTF automated radiology patient scheduling system to set patient exams and shall remind patients of upcoming appointments by telephoning them prior to their appointed visit.
Manage film files in their assigned area of work by obtaining previous patient studies, arranging for film copying, digitizing film, film printing, creating compact discs (CDs) of radiology images, researching, purging, and retrieving and returning film records from the film archives.
Utilize the MTF automated radiology image tracking system to track movement of radiological x-ray studies.
Contact, via telephone and/or e-mail, patients, healthcare providers, clinics, and hospitals/DOD installations as directed by radiology department staff and radiologists, following established department guidelines.
Obtains documentation as requested by health-care providers (test results, or documentation not yet filed in records).
Performs other administrative and clerical duties in support of the medical care and operational support.
Creates appointment schedules and templates in patient appointment computer system.
Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system
Be a liaison with the Government supervisors (Government supervisors will not direct or control MSS Personnel). MSS Personnel shall be the on-site representative assisting with employee work schedules, work planning and organization, work assignment and review, and supervisor personnel functions for MSS Personnel.
Manage and Supervise Avosys Personnel assigned to Radiology department, in coordination with Avosys Corporate Supervisor.
Independently coordinate and execute Radiology department Schedules and Coverage operations to assign duties, as required.