Assistant Laundry Manager

Loews Hotels

30d

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. What We’re Looking For We are seeking a dedicated Assistant Laundry Manager who is passionate about delivering exceptional guest and team member experiences. This leader will play a key role in ensuring high-quality linen production while supporting operational excellence, safety, and team development in a fast‑paced hospitality laundry environment. Who You Are A skilled leader and effective communicator A proactive problem solver with strong organizational skills Comfortable prioritizing production flow to meet guest and operational expectations Detail‑oriented with the ability to balance quality, productivity, and cost control Why This Role Matters The Assistant Laundry Manager is essential to delivering a seamless guest experience by ensuring clean, well‑maintained linen arrives on time, every time—while supporting team members and operational efficiency behind the scenes. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

Ability to work a flexible schedule, including weekends and holidays (required)

Nice To Haves

Working knowledge of modern laundry equipment and chemical systems (preferred)
Basic mechanical knowledge related to laundry equipment (preferred)
Prior experience in hospitality housekeeping or laundry environments (preferred)
Bilingual language skills (preferred)
Knowledge of OSHA regulations, equipment operation, maintenance standards, and record‑keeping systems (preferred)

Responsibilities

Ensure compliance with all departmental guidelines, policies, procedures, and safety standards
Establish and manage daily and long‑term production schedules to meet the needs of assigned hotels
Oversee personnel management, work assignments, and equipment utilization to maximize efficiency and productivity
Maintain frequent communication with hotel leadership to align production schedules with linen and terry needs
Assist the Laundry Plant Manager with replacement purchase requisitions for guestroom and food & beverage linen and terry
Monitor chemical usage to maintain targeted “cost‑per‑pound” production standards
Prepare and analyze reports on employee and equipment productivity, linen and terry usage, and damage/discard trends to support operational decision‑making and par level control
Coordinate with Engineering to support equipment repairs, preventative maintenance schedules, and minimize downtime
Identify training needs and conduct ongoing training on equipment operation, sorting procedures, safety practices, and laundry production fundamentals