Assistant II - Hospital Phone Ops - FT Evenings

University of California, Irvine • Orange, CA

3d • Onsite

About The Position

Position Summary:
Incumbent is responsible for operating the telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and alarm systems in a fast-paced, complex medical center setting. Incumbent must answer calls in a courteous and timely manner, accurately connect callers to their requested destination, and provide appropriate information and assistance as needed. Incumbent may perform administrative and clerical tasks as needed.

Requirements

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Must be willing to work flexible shifts, including weekends, holidays and overtime as assigned
• Knowledge of HIPAA
• Experience handling high volume of phone calls or Call Center experience
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of proper telephone usage and etiquette
• Demonstrated experience using MS Office
• Ability to problem-solve, research for answers, and appropriately respond to questions when they arise
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional
• Must be able to provide proof of work authorization

Nice To Haves

• Understanding of insurance programs and payors
• Understanding of basic medical terminology
• Previous hospital operator experience
• Previous experience in a customer service position within a healthcare environment
• Knowledge of hospital based registration/scheduling system to register patients
• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

• operating the telephone switchboard console
• overhead paging system
• two-way radio
• alpha/numeric paging unit
• alarm systems
• answer calls
• connect callers
• provide information and assistance
• perform administrative and clerical tasks

Benefits

• medical insurance
• sick and vacation time
• retirement savings plans
• access to a number of discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed