Assistant Housing Specialist

Quadel Consulting & Training•Memphis, TN

39d

About The Position

Performs various Housing Choice Voucher program activities including, but not limited to processing applications for eligibility and screening, re-certifying participant’s status to ensure continued eligibility, answering the phone and verifying information, all in conformance with U.S. Department of Housing and Urban Development (HUD) regulations and prescribed performance standards.

Requirements

Two years of experience in an environment requiring extensive public contact or customer service.
Strong computer skills.
Excellent organizational, analytical, and math skills required.

Nice To Haves

Knowledge of the HCV program requirements, policies, or procedures, preferred.

Responsibilities

Conducts assigned activities and transactions.
Completes assigned work on a timely and accurate basis.
Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required.
Plans and schedules activities to facilitate timely turn-around of transaction.
Meets established performance standards for accuracy and timeliness of transactions.
Demonstrates a high level of professionalism and superior customer service skills at all times.
Answers phone, answers inquiries from participants, owners, applicants and the general public.
Conducts all activities to ensure nondiscrimination.
Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties.
Performs accurate and timely data entry to maintain updated computer files
Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed.
Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers.
Advises Supervisor and Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc.
Reports all other complaints and issues immediately to Supervisor.
Other duties as assigned