Assistant Housekeeping Supervisor

Resolute Road Hospitality•Boise, ID

just now

About The Position

The Hilton Garden Inn located in Boise Idaho is looking to add to our hospitality family! This hotel recently completed a beautiful renovation and is perfectly located across the street from restaurants and entertainment at the Boise Spectrum Center. Come join a wonderful group of people, and a great brand of hotels to start your career! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW Responsible for assisting and supervising the Housekeeping Department. Assisting and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly, and attractive guest rooms, and all other common areas of the hotel. Working and communicating with the Executive Housekeeping Manager leading the Housekeeping Department. ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school graduate or GED required, or equivalent combination of education and experience.
Previous hospitality housekeeping experience required.
Two to four years supervisory experience required.

Nice To Haves

Previous hotel “brand” experience preferred.

Responsibilities

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Assisting to ensure correct staffing levels to meet demands of guests.
Breaks out room disbursement with the number of attendants available.
Having Daily Huddles/Meetings when the Executive Housekeeping Manager is off with housekeepers and informing them of opportunities, polices, reviewing SALT comments and latest news of the hotel. Assign focus points/projects daily work tasks to employees.
Inspects the level of cleanliness in guest rooms, storage areas, laundry areas and public areas.
Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
Reports needed repairs of unsafe conditions to Management.
Ensures that all policies, procedures, federal, state and local ordinances regarding personnel, security, cash handling, guest relations and safety are followed.
Ensures all associates comply with safety policies, and report injuries per our policy.
Assigns, supervises, and inspects housekeeping and laundry duties.
Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action.
Assists with Executive Housekeeping Manager to taking monthly inventory, requisitions housekeeping and laundry supplies and equipment.
Assisting in training new housekeeping and laundry staff. Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron. Perform other general cleaning, i.e., vanity areas, coffee makers, etc. Check shower curtain for mildew, scum, and clean accordingly. Properly replace linen as needed. Replace guest amenities as needed.
Inspecting Room Attendant carts, linen/storage rooms, and maintain in a clean presentable manner.
Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary.
Immediately inform management/maintenance of items needing repair or not working.
Work in laundry area or as a housekeeper as necessary.
Properly log and secure lost and found items daily.
Maintain security for guests and property by keeping room doors locked at all times.
Thoroughly understand and implement the Brand service culture.
Support team members to ensure the team’s entire workload is completed daily.