Assistant Housekeeping Manager

Four Seasons Hotels and Resorts

117d

About The Position

The Four Seasons Hotel Philadelphia is seeking an Assistant Housekeeping Manager to join the housekeeping team. The Assistant Housekeeping Manager manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Interviews, trains and schedules the staff. Conducts performance evaluations and disciplines staff when needed. Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold. Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and linen closets. Works harmoniously and professionally with co-workers and supervisors. Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant. Assists other departments as needed as part of a crunch team.

Requirements

• Prior experience in a managerial/supervisor role, preferably in a luxury hotel or resort.
• Excellent interpersonal and communication skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
• Work authorization in the United States.

Responsibilities

• Manage a team of Room Attendants and House Attendants.
• Interview, train, and schedule staff.
• Conduct performance evaluations and discipline staff when needed.
• Schedule daily work and collect room and floor status sheets.
• Monitor daily progress of Room Attendants.
• Inspect completed rooms to ensure standards are met.
• Coach employees on correcting deficiencies.
• Coordinate work orders in assigned section.
• Follow up to ensure work is completed.
• Release checkout rooms for sale.
• Monitor performance of House Attendants.
• Ensure sufficient supplies on guest floors.
• Check cleanliness of guest corridors, stairwells, elevators, and linen closets.
• Work harmoniously with co-workers and supervisors.
• Assist in other areas as needed.

Benefits

• COMPLIMENTARY Room night stays at Four Seasons worldwide.
• Employee meals prepared by our culinary team.
• Dry cleaning and alteration of employee uniforms.
• DISCOUNTED Medical, Dental, and Vision coverage.
• Parking and Septa access.
• City Fitness membership.
• ADDITIONAL PTO and Nine (9) Paid Holidays.
• 401k participation with a company matching program.
• 100% Company-Paid Parental Leave.
• Growth Opportunities with Four Seasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees