Assistant Housekeeping Manager

Royal Caribbean Cruises • Miami, FL

390d

About The Position

The Assistant Housekeeping Manager plays a crucial role in the Housekeeping team, focusing on anticipating and fulfilling guest needs and expectations. This position is responsible for maintaining the quality of guest experiences in staterooms and public areas, ensuring operational management of housekeeping functions, and supporting the Housekeeping Manager in daily operations. The role requires strong leadership, communication, and organizational skills, along with a commitment to exceptional customer service and adherence to safety and quality standards.

Requirements

• Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line, or hospitality industry.
• High school diploma or equivalent education, training, or experience.
• Extensive knowledge of cleaning techniques, chemical handling, and safety procedures.
• Ability to effectively deal with internal and external guests with discretion and diplomacy.
• Flexibility to manage and encourage a diverse Housekeeping Supervisor team.
• Working knowledge of computers and software packages such as Excel, Word, and related company programs.
• Strong results-oriented management style with proven successes in training and leadership development.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Anticipate and fulfill guest needs and expectations in staterooms and public areas.
• Maintain the quality of guest experiences and ensure flawless service in all guest areas.
• Manage housekeeping functions for top suites/lofts and assigned decks.
• Oversee cleaning activities of public and crew areas, including the pool deck.
• Support the Housekeeping Manager in meeting division objectives and maintaining daily operations.
• Train and develop supervisors and crew members, ensuring exceptional customer service delivery.
• Conduct duties in accordance with safety, quality, and environmental standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 51-100 employees