Assistant Housekeeping Manager

Mr C Coconut Grove•Miami, FL

About The Position

Assistant Housekeeping Manager – Mr. C Miami Coconut Grove WHO WE ARE From the fourth generation of hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove an oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by Arquitectonica with interiors by Martin Brudnizki Design Studio, our property offers 100 luxurious guestrooms and suites with private outdoor terraces, alongside our celebrated Bellini Restaurant & Bar. Guests enjoy attentive European service, luxury accommodations, and an atmosphere that reflects the sophistication of the Mr. C brand. YOUR ROLE AS ASSISTANT HOUSEKEEPING MANAGER The Assistant Housekeeping Manager supports the Director of Housekeeping in ensuring that our housekeeping operations meet the highest standards of cleanliness, presentation, and Forbes Five-Star service. This position requires excellent leadership, organizational skills, and a passion for delivering an immaculate guest experience. You will oversee daily operations, manage and motivate a team of supervisors and room attendants, monitor quality control, and support strategic housekeeping initiatives. Ultimately, you help guarantee that our guests enjoy a seamless stay in a pristine environment that reflects the Mr. C brand promise.

Requirements

Previous experience as Housekeeping Supervisor, Assistant Manager, or equivalent in a luxury hotel/resort environment.
Strong knowledge of housekeeping operations, sanitation regulations, and Forbes/LQA standards.
Ability to manage, train, and motivate diverse teams.
Hands-on approach with willingness to assist in daily housekeeping operations.
Excellent organizational and time-management skills.
Strong problem-solving abilities with a guest-first mindset.
Stamina to handle the physical aspects of the role and flexibility to work evenings, weekends, and holidays.

Nice To Haves

Bilingual English/Spanish preferred.
High school diploma or equivalent required; hospitality degree a plus.

Responsibilities

Supervise and coordinate housekeeping team members, including Room Attendants, Public Area Attendants, and Supervisors.
Assist in hiring, training, scheduling, and evaluating housekeeping staff.
Monitor cleanliness and presentation of guest rooms, suites, and public areas to ensure compliance with Mr. C and Forbes standards.
Inspect VIP rooms, arrival suites, and turndown services, ensuring special amenities are delivered correctly, reinspection of rooms, and daily inspections of rooms.
Manage inventory management and control of housekeeping supplies, equipment, and guest amenities.
Partner with Engineering, Front Office, and Food & Beverage teams to address service recovery, guest requests, and property care.
Respond to guest concerns with professionalism and resolve issues promptly, ensuring personalized follow-up.
Participate, support, document large-scale deep cleaning projects and seasonal programs.
Promote and enforce safety, health, and sanitation standards across all housekeeping operations.
Assist in payroll, and productivity reports to maximize departmental efficiency.
Uphold brand grooming standards and act as a role model for service excellence.