Assistant Housekeeping Manager

AccorHotel•New York, NY

3d•$65,000 - $70,000•Onsite

About The Position

The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department. Requires 2 years upscale hotel housekeeping management experience required. Must be hospitality-oriented, able to work well in stressful and high-pressure situations. Must be a team player and enjoy working on and with teams of people. Ability to acquire and maintain relationships e.g., team members and guests. Excellent work ethic, interpersonal and organizational skills. Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs. Ability to move throughout building, bend, stoop and reach to assist other team members, i.e., room attendants and housemen to complete their individual tasks if situation demands. Excellent verbal and written English skills. Must be computer-literate in Word and Excel and have knowledge of a hotel rooms management system, i.e. HotSoS, Opera or other. Must be able to work evenings, weekends and holidays. Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met. Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues. Supervise the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency. Train, recommend performance evaluations, resolve issues, provide open communication and recommend discipline and/or termination when appropriate. Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. Respond to guest questions. Provide guest assistance, direction and information as requested. Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping

Requirements

Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skill
Ability to lead by example, believe in a strong team culture and set the scene for high performance

Responsibilities

Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
Supervise the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency.
Train, recommend performance evaluations, resolve issues, provide open communication and recommend discipline and/or termination when appropriate.
Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
Respond to guest questions.
Provide guest assistance, direction and information as requested.
Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping