Hotel Arista Assistant Housekeeping Manager

CityGate Hospitality•Naperville, IL

2d•$52,000 - $65,000

About The Position

The Assistant Housekeeping Manager supports the Executive Housekeeper in delivering an Effortless Stay by ensuring that all guest rooms, public spaces, and back-of-house areas are impeccably maintained, thoughtfully prepared, and consistently aligned with luxury service standards. This role leads through presence, attention to detail, and calm execution—bridging daily operations with elevated guest expectations. The Assistant Housekeeping Manager is a hands-on leader who anticipates needs, supports the team, and ensures standards are met quietly and consistently.

Requirements

High school diploma required; college coursework or equivalent experience preferred.
Minimum of three (3) years of hotel housekeeping experience.
At least one (1) year in a supervisory or lead housekeeping role preferred.
Calm, professional leadership presence.
Strong attention to detail and organizational skills.
Effective communication and coaching ability.
Guest-focused mindset with problem-solving skills.
Ability to adapt quickly in a fast-paced environment.
Flexible availability, including nights, weekends, and holidays.
Willingness to ask questions and seek clarity to ensure standards are met.
Ability to lift, push, and pull up to 50 pounds.
Ability to stand and walk for extended periods.
Ability to bend, stoop, kneel, and reach as required.
Ability to push and pull carts and operate housekeeping equipment.

Nice To Haves

Experience in luxury, boutique, or full-service hotel environments preferred.
Experience with Property Management Systems a plus.
Bilingual skills a plus.

Responsibilities

Support the Executive Housekeeper in overseeing daily housekeeping operations across all shifts.
Lead by example with a visible presence on the floor; assist with room cleaning, inspections, and service recovery as needed.
Assign daily work, balance staffing, and adjust priorities based on occupancy and operational needs.
Coach, train, and support housekeeping associates to ensure consistent execution of standards.
Participate in onboarding and ongoing training of new and existing associates.
Cross-train associates to ensure operational flexibility and continuity.
Ensure guest rooms and public areas are prepared with intention, precision, and care, creating a calm and welcoming environment.
Assist in preparing VIP, repeat guest, and special-request rooms in collaboration with the Front Office.
Respond to guest concerns promptly, professionally, and with ownership, escalating when appropriate.
Support turn-down and evening service to ensure consistency and quality.
Observe guest feedback and trends and share insights with the Executive Housekeeper.
Conduct routine inspections of guest rooms, public spaces, and back-of-house areas.
Identify deficiencies and ensure timely corrective action and follow-up.
Reinforce cleanliness, presentation, and safety standards through coaching and real-time feedback.
Ensure proper use, storage, and handling of cleaning chemicals and equipment.
Assist with daily labor deployment to align staffing with business levels.
Monitor productivity and report variances to the Executive Housekeeper.
Assist with inventory tracking of linens, amenities, uniforms, and supplies.
Support laundry operations, ensuring workflow efficiency and quality standards.
Report equipment needs, shortages, and maintenance issues promptly.
Support compliance with safety, sanitation, and OSHA guidelines.
Reinforce sustainability practices, including recycling and responsible chemical usage.
Promote a safe, clean, and organized work environment for guests and associates.
Assist with incident reporting and corrective action follow-up.
Communicate clearly and calmly with housekeeping teams across shifts.
Partner with Front Office, Engineering, and other departments to support seamless operations.
Participate in daily stand-up meetings and leadership briefings.
Ensure accurate handover of information between shifts.
Assist with documentation, including inspections, training logs, labor reports, and Lost & Found records.
Support daily service standards training during departmental stand-ups.
Maintain consistent documentation aligned with brand and compliance standards.

Benefits

Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
Basic Life & AD&D - 100% employer paid
Short-Term Disability - 100% employer paid
Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
401(k) Plan & Matching Program
Employee Assistance Program
Paid Leave Time (up to 40 hours/year)
Paid Time Off (PTO)
9 Paid Holidays/Year
Paid Jury Duty Time
Paid Bereavement for immediate family members
Partially-Paid Parental Leave
Hotel/Restaurant Discounts
Pet Insurance
Incentive Programs