Assistant Housekeeping Manager

Kingsmill Resort•Williamsburg, VA

About The Position

Assistant Housekeeping Manager Overview : Responsible for assisting the Housekeeping Leadership Team, creating Housekeeping, Public Area and Laundry employees’ schedules, training and coaching employees on expected standards of service and conduct and ensuring that daily work assignments are completed to standard in the rooms division. Reports to the Housekeeping Manager. Responsibilities: Follows all policy, procedures, service standards and radio etiquette. Follows appearance guidelines and uniform standards. Helps to ensure all work is done on time to maintain the department budget Assumes the leadership role and performs daily duties in the absence of their supervisor, if applicable. Assist with opening and closing duties, orders supplies and schedules daily assignments. Ensures that staff is properly trained including all status of Kingsmill staff, third party temporary workers Performs random inspections (including Housekeepers, Houseperson and Inspectors) to ensure service standards are being followed and staff is held accountable. Performs frequent quality control inspections noting deficiencies not found by Housekeeping Inspectors and informing them of issues found for correction. Communicates room condition and employee productivity and progress daily to manager. Ensures that safety procedures are being followed by team members while performing their duties. Review group resumes for Housekeeping special requests weekly Track and submit third party employee time sheets Track any staff commissions and turn into appropriate parties Performs daily inspections as required. Assists the Laundry Department in all matters of their daily duties. Cleans rooms as needed. Assists with pre-shift meetings. Performs other duties as assigned Qualifications: Possess strong hotel knowledge with the ability to train and lead others Ability to maintain confidentiality Ability to work independently with limited supervision Must have professional presentation as a property leader and role model Must have excellent written and oral communication skills Ability to push/ pull up to 500 lbs, lift/carry up to 50 pounds, climb up and down stairs, stand, walk, stoop, kneel, crouch, reach for an 8 hour shift in order to perform the duties of the job Ability to bend at waist and perform repetitive hand, wrist and foot action with good hand/eye/foot coordination required Ability to read, write and communicate to others Possess eye for detail and ability to be committed to quality Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through Familiarity with HotSOS and OPERA a plus Must be at least 18 years of age. Prefer 3 years of housekeeping/supervisory experience High School Diploma or GED Ability to work days, nights, weekends, holidays

Requirements

Possess strong hotel knowledge with the ability to train and lead others
Ability to maintain confidentiality
Ability to work independently with limited supervision
Must have professional presentation as a property leader and role model
Must have excellent written and oral communication skills
Ability to push/ pull up to 500 lbs, lift/carry up to 50 pounds, climb up and down stairs, stand, walk, stoop, kneel, crouch, reach for an 8 hour shift in order to perform the duties of the job
Ability to bend at waist and perform repetitive hand, wrist and foot action with good hand/eye/foot coordination required
Ability to read, write and communicate to others
Possess eye for detail and ability to be committed to quality
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through
Must be at least 18 years of age
High School Diploma or GED
Ability to work days, nights, weekends, holidays

Nice To Haves

Familiarity with HotSOS and OPERA a plus
Prefer 3 years of housekeeping/supervisory experience

Responsibilities

Responsible for assisting the Housekeeping Leadership Team
Creating Housekeeping, Public Area and Laundry employees’ schedules
Training and coaching employees on expected standards of service and conduct
Ensuring that daily work assignments are completed to standard in the rooms division
Follows all policy, procedures, service standards and radio etiquette
Follows appearance guidelines and uniform standards
Helps to ensure all work is done on time to maintain the department budget
Assumes the leadership role and performs daily duties in the absence of their supervisor, if applicable
Assist with opening and closing duties, orders supplies and schedules daily assignments
Ensures that staff is properly trained including all status of Kingsmill staff, third party temporary workers
Performs random inspections (including Housekeepers, Houseperson and Inspectors) to ensure service standards are being followed and staff is held accountable
Performs frequent quality control inspections noting deficiencies not found by Housekeeping Inspectors and informing them of issues found for correction
Communicates room condition and employee productivity and progress daily to manager
Ensures that safety procedures are being followed by team members while performing their duties
Review group resumes for Housekeeping special requests weekly
Track and submit third party employee time sheets
Track any staff commissions and turn into appropriate parties
Performs daily inspections as required
Assists the Laundry Department in all matters of their daily duties
Cleans rooms as needed
Assists with pre-shift meetings
Performs other duties as assigned