Assistant Housekeeping Manager

LMLC OPERATIONS LLC • Big Sky, MT

112d • $28

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Residential Services department is currently seeking candidates for a Assistant Housekeeping Manager. This is a full-time year-round position located in Big Sky, Montana.

Requirements

• High school diploma, GED or vocational training or job-related course work.
• 2 years plus of supervisory experience in housekeeping or janitorial fields; hospitality setting desired, but not required.
• Intermediate level of Microsoft Office systems.
• Demonstrate strong verbal/written communication, interpersonal, and analytical skills.
• Capable to manage multiple priorities, work independently and take initiative.
• Ability to work collaboratively in a fast paced environment.
• Experience and ability to drive in demanding winter and mountainous conditions.

Nice To Haves

• Undergraduate degree in Hospitality Management or a related field.
• Proven experience using communication and organizational skills to accomplish goals.

Responsibilities

• Ensure that each Member and guest receives outstanding service in a friendly environment, which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge, and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests, and ensure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
• Assist the Housekeeping Managers with managing all operations of the Housekeeping department.
• Provide training, coaching and counseling to all housekeeping employees.
• Participate in the recruitment, vetting, and onboarding of all new hires.
• Effectively take direction from Housekeeping Managers and Executive Housekeeper.
• Create and edit monthly, weekly and daily schedules for the entire team ensuring both operational and financial responsibilities are being met to both the club and membership.
• Assist Housekeeping Managers in ensuring that assignment sheets are organized and uploaded ensuring revenue optimization through our billing process.
• Lead regular inspections of the homes with a critical eye to ensure adherence to our cleanliness and operating standards while maintaining owner preferences.
• Clean private homes at a level that meets the highest standards in the Hospitality industry.
• Oversee staff to ensure crews are utilizing department practices for consistency and efficiency.
• Cultivate and maintain quality relationships with other departments, owners, renters and vendors to ensure positive current and future business.
• Converse with the Membership and guests in a hospitable and professional manner.

Benefits

• Free transportation to and from Bozeman
• Medical, Dental, Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED