Assistant Housekeeping Manager

Four Seasons Hotels and Resorts • Kailua-Kona, HI

253d • $73,000 - $76,000

About The Position

The Four Seasons Resort Hualalai is looking for a Housekeeping Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Housekeeping Assistant Manager has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

• Successful candidate must possess legal work authorization in the United States.
• Previous housekeeping experience preferred.
• Weekend & Holiday availability required.

Responsibilities

• Oversees the Housekeeping Operation, which includes managing the staff within the Housekeeping Department.
• Interviews, trains and schedules the staff.
• Conducts Performance Evaluations and disciplines staff when needed.
• Conducts orientation & tracks training of new employees, ensuring assimilation of company policies and service standards.
• Schedules work to be done daily, collects room and floor status sheets for assigned work areas.
• Monitors each Room Attendant's daily progress and inspects completed rooms to assure that all standards have been met.
• Coordinates work orders in assigned section and follows up to ensure work is completed.
• Monitors the performance of House Attendants and assures that there are sufficient supplies on the guest floors.
• Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.
• Ensures communications and follow-up on any problems, guest requests or special requirements.
• Develops daily production schedules and assesses priorities for each type of linen that needs to be laundered.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism.
• Assures the financial goals of the department are being met and monitors labor expense and other divisional expenses.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.
• Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.

Benefits

• Salary Range: $73,000- $76,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation