Assistant Housekeeping Manager - Full Time

Xanterra Travel Collection • Williams, AZ

100d

About The Position

Join our Lodging team at the Grand Canyon Railway and Hotel! Are you a natural leader with an eye for detail and a passion for keeping things spotless? Join our team as a Assistant Housekeeping Manager and take charge of creating clean, comfortable spaces our guests and staff will love. If you're ready to lead with pride, inspire your team, and make a real impact every day — apply now and be part of something exceptional! The Assistant Housekeeping Manager is responsible for assisting with the functions of all housekeeping operations for the Grand Canyon Railway Hotel. As such, this person will be directly responsible for the supervision and productivity of the housekeeping employees to include staffing, training and performance management. The Assistant Housekeeping Manager will also act as Manager on Duty while the Housekeeping Manager is not present.

Requirements

• Previous supervisory experience.
• At least 1 year of housekeeping experience.
• At least 2 years of experience in a hospitality related position.
• Basic knowledge of Microsoft systems (word, Excel, office) and computers.

Nice To Haves

• Bi-lingual (English/Spanish) skills.
• Knowledge of rooms and hotel layout on GCR property, including general knowledge of Xanterra Grand Canyon services with the ability to convey information to the guests.

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Coordinate all linen requirements with the linen service vendor, ensuring usable condition, timely pick-up and delivery, inventory pars, etc.
• Coordinate the cleaning and preparation of guest rooms prior to guest arrival, and after departure. Conduct and/or coordinate final inspections prior to guest arrival per established procedures.
• Coordinate all maintenance reports and pertaining documentation, to include identification, communication, and follow-up for guest rooms and public areas.
• Coordinate the ongoing cleaning, preparation, and general order of all common areas including restrooms, hallways, and meeting rooms.
• Coordinate needs with Front Desk Management daily to include tours, groups, VIP’s, daily occupancies, out-of-order rooms, and all other special needs that may arise, scheduling appropriate staff to meet the needs of guest expectations.
• Directly responsible for ensuring that all policies and procedures of Lost and Found are followed in an orderly and timely fashion, meeting company and guest expectations.
• Perform constant assessment of overall condition of rooms and building in conjunction with Hotel Management, Director of Lodging, and Facilities Manager; coordinating when necessary to ensure the hotel is kept up to the standard expected by the company and guests.
• Assist in development and delivering training for housekeeping, common area, inspectors and bell staff.
• Responsible for keeping an accurate inventory of linens, supplies, furniture and amenities, ordering when necessary to replace or enhance these items in accordance with the prepared budget, working closely with the Director of Lodging to follow budgetary guidelines.
• Responsible for staffing of housekeeping department to include hiring, training, performance evaluations, and all related paperwork required by our Human Resources department.
• Coordinate the scheduling of staff for housekeeping operations and related tasks, monitoring/adjusting daily to meet the demand.
• Continually monitor and evaluate the performance of all housekeeping staff.
• Prepare and ensure the issuances of HIG’s are done following the appropriate timeline already established by the department, turning them into HR in a timely manner.
• Enforce adherence to hotel standards of appearance and conduct at all times.
• Ensure that Kronos (time keeping system) is monitored daily for the entire department. Ensure Kronos is verified daily by 10am and entire payroll completed for payroll period end (PPE).
• Resolve conflicts and administer consistent disciplinary action when necessary.
• As a 'Manager on Duty', report and document emergency situations per established procedures.
• Perform and document routine facility inspections and evaluations/thoroughly inspect two rooms’ daily, documenting findings.
• Attend all mandatory staff meetings and training.
• Other duties as assigned.

Benefits

• Free gym and pool access
• Free train tickets
• Generous benefit program
• Free entry to Bearizona
• Exclusive retail and dining discounts at GCR and other Xanterra properties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level