Assistant Hotel Manager

French Lick Resort • Weston, VT

93d

About The Position

The Assistant Hotel Manager plays a key role in ensuring an exceptional guest experience by managing front desk operations and overseeing guest services. While this role does not involve direct leadership of staff, the Assistant Hotel Manager is responsible for various tasks including managing guest reservations and services, ensuring guest satisfaction, and facilitating interdepartmental communication.

Requirements

• 2+ years of customer service experience, preferably in hotel, hospitality or related industry
• Excellent verbal and written communication skills
• Ability to speak, read, and write in the primary language used in the workplace
• Ability to stand and walk frequently throughout the workday
• Ability to lift, lower, and maneuver up to 30 pounds occasionally

Responsibilities

• Managing room bookings and coordinating dinner reservations
• Scheduling activities and occasionally arranging spa appointments
• Checking in guests and ensuring their needs are met throughout their stay
• Addressing guest concerns promptly to maintain high satisfaction levels
• Acting as the central point of communication between guests, housekeeping, and other departments
• Engaging in purposeful communication with guests to uncover expectations and needs
• Answering phones and making dinner reservations for restaurant guests
• Maintaining professionalism consistent with hotel brand and company expectations

Benefits

• Insurance enrollment available from DAY 1
• Paid time off available from DAY 1
• Holiday pay available from DAY 1
• 401(k) enrollment after 30 days
• Hotel and travel discounts at worldwide destinations
• Professional development and promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level