Assistant Hotel Manager

Best Western Hotels & Resorts • Saint Louis, MO

395d • $48,000 - $55,000

About The Position

The Assistant Hotel Manager at Best Western Kirkwood Inn will support the hotel management team in ensuring the smooth operation of front desk, guest services, and night audit functions. This role is crucial for fostering exceptional guest relations and contributing to revenue growth through effective management strategies.

Requirements

• Proven experience in hotel management, with a focus on hospitality, leadership, and guest relations.
• Strong understanding of hotel operations, including front desk, guest services, and night audit functions.
• Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and vendors.
• Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
• High school diploma or equivalent is required; a degree in hospitality or a related field is preferred.
• Experience in revenue management is an advantage.

Nice To Haves

• Bilingual or multilingual skills are an asset.
• Ability to work a varied schedule, including evenings, weekends, and holidays.

Responsibilities

• Collaborate with the hotel management team to set goals and objectives for the front desk, guest services, and night audit departments.
• Supervise the front desk, guest services, and night audit staff to ensure efficient and effective service delivery.
• Develop and implement strategies to improve guest satisfaction and loyalty.
• Conduct regular performance evaluations and provide coaching and training to staff members.
• Monitor and control labor costs, ensuring the hotel operates within budget.
• Assist in the preparation of annual budgets and forecasts, including revenue management and forecasting.
• Coordinate with internal departments to ensure seamless communication and service delivery.
• Respond to guest complaints and resolve issues promptly and professionally.
• Maintain a clean and organized work environment, adhering to health and safety standards.
• Perform night audits to ensure accuracy in financial transactions and inventory management.
• Develop and maintain relationships with local vendors and suppliers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED