Assistant Hotel Manager

Churchill Downs Incorporated•Sioux City, IA

About The Position

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! JOB SUMMARYThe Assistant Hotel Manager is responsible for managing, coordinating, and directing hotel activities, including front desk, PBX, bell services, and housekeeping while assisting the Hotel Manager with administration of the department.

Requirements

Ability to work effectively in a fast-paced environment
Excellent organizational and leadership skills with the demonstrated ability to manage a team
Excellent guest service skills with strong attention to details
Demonstrated knowledge and hands-on experience in hotel operations as well as related computer and telephone systems
Demonstrated knowledge of Micros Opera hotel computer systems and telephone systems
Knowledge of math and statistics
Knowledge of Microsoft applications and other computer applications
Bachelor’s Degree in Business Administration, Hotel & Restaurant Management, or related field
Two years of experience in hotel operations
Must obtain valid gaming license, where applicable

Responsibilities

Hires, trains, motivates, evaluates, and manages staff, ensuring proper staffing and that team members receive adequate guidance and resources for achievement of job responsibilities and meet departmental goals
Manages and coordinates the operation of the front desk, PBX, bell services, housekeeping, and the Rock Shop to ensure efficiency and that the best possible service is provided to guests; makes necessary adjustments to ensure proper facilitation of guests' needs
Ensures that all front desk, PBX, bell services, housekeeping, and Gift Shop personnel are properly trained in their duties and that all arriving and departing Hotel guests are provided with prompt and courteous service
Addresses personnel and customer issues for the hotel and Rock Shop by investigating and resolving customer complaints and comments
Establishes and maintains effective controls to ensure adherence to department procedures; directs the investigation and correction of shortages and errors; recommends changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds
Works with Hotel Manager in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests
Schedules team members in all areas of the hotel and Gift Shop to achieve appropriate coverage
Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assists in any collection problems on overdue accounts
Processes invoices, packing slips, receiving documents, short shipments, and SKU conflicts
Assists in developing and creating merchandise displays to improve sales
Maintains inventories at an acceptable level based upon historical seasonal sales records daily
Monitors and evaluates the Gift Shop daily to ensure operations on a profitable basis
Ensures all Box Office duties are complete, including will-call tickets, ticket sales, and casino/marketing promotions.
Performs other related duties as assigned