ASSISTANT HOTEL MANAGER

Golden Entertainment, Inc. • Laughlin, NV

29d

About The Position

Responsible for assisting with the day-to-day operation and direct supervision of assigned activities within the Hotel department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Requirements

• Two years of Front Office Supervisory and/or Management preferred
• Ability to diffuse situations
• Proven experience providing high level of guest service
• Windows applications
• 21 or older
• High school diploma/GED
• English
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Lift up to 25 pounds
• Ability to move around through the property as need by stairs when required
• Ability to stand for up to 8 hours
• Ability to work in hot, cold, smoky conditions

Nice To Haves

• Two years of Front Office Supervisory and/or Management preferred

Responsibilities

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Complete reports as assigned by the Hotel Manager
• Assist in the control of occupancy by reviewing the availability and coordinating with EGS and Housekeeping
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees