Assistant Hotel Manager - Illini Union

University of Illinois Urbana-Champaign, IL•Urbana, IL

31d•$50,000 - $55,000•Onsite

About The Position

As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students. Job Summary Under the direction of the Hotel Manager, manages facility and operation services including the weekend supervision of front desk, reservations, room services and housekeeping of the Illini Union Hotel.

Requirements

High School Diploma or equivalent.
Any one or combination totaling three (3) years (36 months) from the categories below: A. College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent: 60 semester hours or an Associate's Degree equals one (1) year (12 months) B. Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience. C. Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.
One (1) year (12 months) of supervisory or administrative experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, quality standards for services, and customer satisfaction evaluation.
Knowledge of applied mathematics in the business environment.
Knowledge of the English language, including composition and grammar.
Knowledge of business administration/management.
Knowledge of inventory control.
Skill as an active listener.
Skill as an effective communicator, both verbally and in writing.
Ability to work effectively with students, staff, and the public.
Ability to hire, train and direct the work of assigned staff.
Ability to maintain detailed records.
Ability to be sensitive to the demands of the public, patient in seeking to satisfy such demands and congenial in public relations.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Knowledge of electronic equipment, computer hardware and software, and their applications.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

Nice To Haves

Five (5) years of hotel experience performing similar duties.

Responsibilities

Oversees the personnel functions, including but not limited to hiring, training, supervising, and scheduling, for the housekeeping areas of the Hotel.
Oversees the personnel functions of the front-desk staff and student employees at the Hotel in coordination with the Hotel Manager.
Plans, directs and coordinates hotel operations and activities, such as guest room reservations, renovations, maintenance and work order coordination
Oversees and carries out administrative activities in relation to the Hotel and its functions, such as guest services and reservations, room assignment(s), and parking accommodations.
Supports the Hotel Manager in operational and administrative functions.
Reconciles and oversees financial transactions.
Prepares sales, occupancy and other financial reports, analyzing, and making recommendations to the hotel and facility leadership.
Manages hotel room and related inventory, reviews invoices for goods and services, implementing cost control to maximize efficiency and revenue.
Reviews policies and procedures, making recommendations for updates, and supports the implementation
Prepares facility operational reports.
Maintains and enforces hotel safety protocols and standards, ensures guest safety and security. Recommends changes in line with campus and industry requirements
Serves on behalf of Hotel Manager in their absence.
Performs additional duties to support Hotel, Illini Union and the University.