Assistant Hotel Manager - Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

About The Position

ESSENTIAL JOB FUNCTIONS: Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift. Attend informational and pre-convention meetings to determine if the group requires special needs. Make employee schedule adjustments as needed (due to sick calls, etc.). Complete employee performance appraisals (non-union). Coach and discipline associates as necessary. Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services. Identify, strengths, opportunities and threats to achieving the plan, and make adjustments to leverage strengths, take advantage of opportunities, and eliminate or minimize threats. Recommend/implements incentive programs in each department that addresses reducing costs or increasing revenues. Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots, and in all markets. Coordinate programs, activities, special events and data bases with general marketing programs and systems in coordination with VIP reservations. Meet the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations. To manage the efficient distribution of show tickets and room allocation. To ensure that customer service issues are dealt with in a prompt and cheerful manner. To ensure that company standards of dress and department are observed. Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Requirements

Experience of 3 to 5 years in the gaming industry, with at least 2 years managerial or supervisory experience in a property which generates a large percentage of revenue from destination markets and from tour and travel business, is required.

Nice To Haves

College degree in Marketing, Business Administration or related field, preferred.

Responsibilities

Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift.
Attend informational and pre-convention meetings to determine if the group requires special needs.
Make employee schedule adjustments as needed (due to sick calls, etc.).
Complete employee performance appraisals (non-union).
Coach and discipline associates as necessary.
Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services.
Identify, strengths, opportunities and threats to achieving the plan, and make adjustments to leverage strengths, take advantage of opportunities, and eliminate or minimize threats.
Recommend/implements incentive programs in each department that addresses reducing costs or increasing revenues.
Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff.
Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots, and in all markets.
Coordinate programs, activities, special events and data bases with general marketing programs and systems in coordination with VIP reservations.
Meet the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
To manage the efficient distribution of show tickets and room allocation.
To ensure that customer service issues are dealt with in a prompt and cheerful manner.
To ensure that company standards of dress and department are observed.
Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores.
Any other tasks/functions assigned by direct supervisor.