Assistant Hospital Manager

VCA Animal Hospitals•Brookline, MA

15d

About The Position

VCA Brookline Animal Hospital in Brookline, Massachusetts is seeking an Assistant Hospital Manager to join the team at our fast-paced, 6-doctor practice. The role demands a self-starter with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians. The successful candidate will have experience in client service, strong communication and interpersonal skills and be tech savvy. Veterinary medical knowledge and background is a must. We have been an integral part of the Brookline community for over 30 years. Clients in Brookline and the surrounding communities have entrusted us to care for their pets due to our knowledgeable and skilled employees and doctors. Our experienced and knowledgeable medical team are fully trained on the latest veterinary medicine and procedures, ensuring our patients receive the best veterinary care in the industry. At VCA Brookline Animal Hospital we provide primary care, surgery, diagnostic ultrasounds, and dental services. This high visibility hospital is a great opportunity for a veterinary professional wanting to take their career to the next level. This is an exciting, challenging, fast paced and fun opportunity to work with a great team! Our practice is open 7 days a week, includes eight exam rooms, extensive treatment area, surgery and dental suites, and cat friendly spaces. This role would require a flexible schedule, which would be agreed upon during the hiring process. The Assistant Hospital Manager will perform a wide range of administrative and medical activities related to the practice under the guidance of the Hospital Manager and Medical Directors. This includes: liaison between the Hospital Manager and Leadership Team, support staff, clients and patients, communication regarding appointments, using technology to communicate with clients, and supporting the hospital’s mission of delivering high quality patient care and exceptional client service.

Requirements

2 to 3 years of customer service and financial budget management experience
Knowledge of veterinary industry (CVT or experienced technician) preferred
Knowledge of sales and marketing techniques
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
The ability to make decisions, delegate responsibility and achieve results with hospital team members
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
Respect for and willingness to work with clients and their pets
Must be able to handle multiple tasks and deal with an environment of changing priorities

Responsibilities

Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Assist in the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
Assist in reviewing monthly financials with the Hospital Manager and Medical Directors to increase revenue and limit expenses.
Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Minimize patient stress and discomfort; recommend referral to another VCA doctor or specialist when likely to significantly improve the prognosis.
Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
Supervise the administration and case review of client medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.