Assistant Hospital Manager
About The Position
VCA Loomis Basin Veterinary Clinic is seeking a dedicated and experienced leader to join our team as an Assistant Hospital Manager. The Assistant Hospital Manager (AHM) at VCA Loomis Basin Veterinary Clinic partners closely with the Hospital Administrator and Medical Director to support the daily operations of the hospital. This role plays a key part in fostering a positive hospital culture, ensuring operational efficiency, supporting team development, and delivering exceptional patient care and client service. The AHM serves as a visible leader, helping guide team members while maintaining alignment with VCA policies, standards, and values.
Requirements
- Previous experience in a veterinary hospital or healthcare environment preferred
- Demonstrated leadership or supervisory experience
- Strong communication, organizational, and interpersonal skills
- Ability to multitask and adapt in a fast-paced clinical setting
- Professional demeanor with a positive, team-focused attitude
- Commitment to high-quality patient care and outstanding client service
Responsibilities
- Support the Hospital Administrator in overseeing day-to-day hospital operations to ensure smooth workflows and a high-quality client and patient experience
- Serve as a leader and resource for all associates, directing them to appropriate channels as needed
- Promote and model VCA’s culture of collaboration, compassion, and excellence
- Address operational challenges proactively and escalate concerns as appropriate
- Assist with hiring and onboarding of hospital team members, ensuring a smooth and hospitable process
- Assist with team meetings and one-on-one coaching conversations as needed
- Help resolve staff concerns or conflicts in a professional and constructive manner
- Reinforce hospital standards, expectations, and accountability across all roles
- Partner with Hospital Administrator to improve associate experience
- Support exceptional client service by addressing concerns, resolving issues, and reinforcing service standards
- Assist with client communication initiatives and compliance with VCA programs (e.g., CareClub, preventive care plans, client education)
- Participating in community outreach efforts when able
- Assist with hospital financial processes including daily deposits, cash handling, accounts receivable, and charge reconciliation
- Support inventory management, ordering, and controlled substance compliance
- Help monitor discounts and ensure appropriate documentation and usage
- Maintain positive relationships with shelter partners, coordinating services, payment, and contracts
- Work with hospital leaders to coordinate associate transfers, separations, and role changes
- Maintain accurate records and ensure adherence to hospital protocols and regulatory requirements
Benefits
- Medical/Dental/Vision insurance
- 401(k) retirement plan
- pet care discounts
- paid vacation, holidays and sick days
- health and well-being programs that provide resources and training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
