Assistant Home Shopping Manager - Sherman, TX

Albertsons • Sherman, TX

228d

About The Position

The Assistant Home Shopping Manager is responsible for managing day-to-day E-Commerce operations and ensuring picker performance. This includes ensuring quality produce and in-code products are selected, accurately picking and staging customer orders for timely delivery, and auditing order completion and accuracy. The role requires achieving a minimum of 90 picks per hour and managing staff to meet these results. The Assistant Manager will partner with store personnel, including the Store Director, department heads, and Operations Managers, to ensure product availability and manage the re-shop process to minimize out-of-stocks and substitutions. Additionally, the Assistant Manager will participate in weekly meetings with the Store Director and department managers, aiming for 97% in-stock shopping fulfillment and eliminating missing items to zero. The position also involves managing customer contact, processing refunds, and overseeing E-Commerce assets and equipment.

Responsibilities

• Manage day-to-day E-Commerce operations and picker performance.
• Ensure quality produce and in-code products are selected.
• Ensure customer orders are accurately picked and staged for delivery on time.
• Audit order completion and accuracy.
• Achieve a minimum of 90 picks per hour and manage staff to achieve results.
• Partner with store personnel to ensure product availability.
• Manage the re-shop process to minimize out-of-stocks and substitutions.
• Manage future item demand.
• Participate in weekly meetings with Store Director and department managers.
• Achieve 97% in-stock shopping fulfillment.
• Eliminate missing items to zero.
• Partner with drivers and observe shoppers to ensure best practices.
• Manage customer contact and process refunds in a timely manner.
• Manage E-Commerce assets, equipment, and undelivered products.
• Use current computer applications to manage orders and reporting.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers