Assistant Head Teller - Quakertown Commons Office (Supermarket Branch)

QNB Bank-posted 3 months ago
Full-time • Entry Level
Quakertown, PA
251-500 employees
Credit Intermediation and Related Activities
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The Assistant Head Teller will support the Head Teller in providing leadership, guidance, and direction to the bank's teller staff in order to ensure they provide outstanding customer service to bank customers. The Assistant Head Teller is also responsible for training and developing teller staff to ensure they are knowledgeable about bank products and services.

  • Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.
  • Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner.
  • Provides prompt efficient and accurate service in processing transactions through consultative selling and cross-selling.
  • Must have strong Product Knowledge skills to evaluate customer needs through the use of open-ended questions.
  • Opens, closes, and services every type of deposit product, able to take and disburse loans.
  • Provides exceptional Customer service, leadership, conflict resolution, process improvement and clear communication.
  • Assists the Head Teller in the Supervision of the teller area by assigning work, answering questions, solving problems and explaining policies and procedures.
  • Assists Head Teller in managing the branch daily cash needs for better coordination of shipments to maintain overall branch cash limits.
  • Performs branch functions requiring an in-depth knowledge of branch transactions, policies and procedures.
  • Assists Head Teller in vault oversight and the daily auditing, reporting and balancing processes.
  • Ensures that prescribed schedules and operating policies and procedures are followed.
  • Responsible for running the teller line in the absence of the Head Teller in an effective and professional manner.
  • Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
  • Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  • High school graduate or equivalent.
  • Requires basic reading, writing, arithmetic skills and strong communication skills.
  • Regularly required to stand for prolonged periods of time.
  • A minimum of 3 years teller experience.
  • Familiarity with the bank's products & services, lending policies and guidelines.
  • Must have an in-depth knowledge of branch transactions and fulfill QNB compliance in operations and security procedures.
  • Must have strong product knowledge and actively champion and coach for Q2 Service and Sales.
  • PA Notary and Medallion Signature Certification as needed by Branch.
  • This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
  • Successful completion of PBA courses as recommended by Branch Manager.
  • Must fulfill the Continuing Education/Training checklist annually.
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