Assistant Head of Client Services
About The Position
You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 116-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.
Requirements
- Bachelor’s degree required in Business, Human Services Administration, Social Work or related field; Master’s degree preferred.
- Experience working in or partnering with regulated or clinical service environments strongly preferred.
- 8–10+ years’ experience in human services, healthcare, nonprofit, or multi-program service delivery environments preferred.
- Experience operationalizing strategic plans and translating vision into executable workplans, timelines, and outcomes.
- Demonstrated success leading cross-functional initiatives and driving organizational alignment.
- Experience building and monitoring KPIs, dashboards, and performance metrics to improve outcomes.
- Experience supporting or partnering closely with executive leadership.
Responsibilities
- Operationalize Strategic Vision
- Operational Support for Head of Client Services
- Drive Timing & Deliverables of Key Client Services Initiatives
- Monitor & Strengthen Client Services Metrics & Performance
Benefits
- Full-Time salaried position. Pay is determined by relevant experience, work history, education and internal equities.
- Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
- Health Savings Account- CCFW contributes $110 per month.
- 100% Company paid Long Term Disability
- 100% Company paid Basic Life and AD&D Insurance
- 16 paid Holidays (including being closed Christmas Eve through New Years Day)
- Tiered PTO Accrual by tenure: Vacation Time- 100 hours in your first year.
- Sick Time- 48 hours in your first year.
- 403(b) with employer match from day one- up to 6%
- 3 weeks paid parental/critical illness leave
- Employee Assistance Program
- CCFW Participates in the Public Service Loan Forgiveness program (PSLF)
- Mentorship Program
- Wellness Program
- Financial Coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
