Assistant Guest Services Supervisor

City of New Braunfels • New Braunfels, TX

12d • $20 - $24 • Onsite

About The Position

Under general supervision, manages and coordinates high quality guest services at Das Rec, New Braunfels Recreation Center.

Requirements

• High school diploma or GED equivalent; AND two (2) years customer service/public interaction experience required, with recreation programming and marketing experience preferred.
• Must possess a valid Texas Driver’s License.
• Must possess or be able to obtain within four (4) months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) /Automated External Defibrillator (AED) certification.
• Operational characteristics, services and activities of recreation facilities management and program planning, promotion and coordination.
• Principles and practices of customer service.
• Federal and State safety laws and regulations.
• Interpreting customer and facility needs and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Operating and maintaining a personal computer utilizing a variety of business software and communications equipment.
• Membership billing, and management
• Effective, clear and concise communication, both verbally and in writing.
• Cash handling.

Nice To Haves

• recreation programming and marketing experience preferred.

Responsibilities

• Assists in ensuring the delivery of high-quality customer service to the community.
• Manages assigned staff and activities to maintain DAS REC, New Braunfels Recreation Center in a safe condition and to meet community needs; provides leadership to assure that facilities are maintained, and programs are coordinated in alignment with the City’s strategic objectives, State and Federal laws, and within allocated budget.
• Answers incoming calls and provides departmental information in person and via the telephone; greets recreation center guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
• Assists in managing a variety of front desk activities and staff including processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system.
• Assists in reaching sales goals for memberships, personal training, class registrations, etc.
• Assists with hiring, training, scheduling and evaluating assigned staff in both Guest Services and Kinder Care; developing staff skills; meets regularly with staff to discuss and resolve workload and technical issues; reviews the work of assigned staff to assure the quality and timely accomplishment of assigned duties and responsibilities.
• Assists with the development of procedures, forms, guidelines, and training programs for all assigned staff members; develops and maintains records, systems, and procedures, as well as written and oral reports and presentations.
• Assists in managing a variety of administrative activities including computer records and cash management, employee scheduling, payroll reporting, accident/injury reports and work activity reports and other reports as needed for budget reporting and billing.
• Performs other duties as assigned or required.

Benefits

• Competitive medical, dental and vision insurance
• 2:1 match on retirement contribution
• Paid volunteer time off – 16 hours per year
• Vacation accrual starts at date of hire – up to 120 hours annually your first year
• Get paid to stay – longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Bilingual pay offered
• Keep learning – professional and personal development training available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED