Assistant Guest Services Manager

Four Seasons • Beverly Hills, CA

270d • $74,000 - $80,000

About The Position

The Beverly Wilshire a Four Seasons Hotel is looking for an Assistant Guest Services Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Assistant Guest Services Manager reports to the Guest Services Manager. Work authorization for the location is required. Join Our Team Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

Requirements

• Three to five years previous Rooms Division Management experience required.
• Preferred candidate should have experience in a luxury, fast paced environment.
• Candidate must have authorization to work in the United States.

Responsibilities

• Direct and oversee the activities of the Bell and Driveway staff, ensuring smooth and efficient operations.
• Interview, hire, and schedule Valet Parking staff to optimize guest service while adhering to budgetary guidelines.
• Supervise and train staff on their responsibilities, conduct performance evaluations, and administer disciplinary actions as needed.
• Act as a liaison between the house car operations and hotel management, ensuring efficient service.
• Deliver a high level of personalized, friendly, and courteous service to all guests.
• Ensure all vehicles and keys are handled with care and properly secured.
• Professionally address and resolve guest complaints or concerns regarding parking, keeping the Rooms Division Manager informed of any issues and actions taken.
• Respond promptly and appropriately to hotel emergencies or safety situations.
• Ensure accurate collection and posting of all parking charges, implementing controls to maximize revenue and profits.
• Coordinate the use of off-site garages when necessary and oversee proper reconciliation of charges.
• Maintain accurate payroll records and ensure timely submission.
• Collaborate with the concierge team to coordinate guest services, including handling vehicles, luggage, and special requests.
• Work closely with other hotel departments, particularly Sales and Catering, to accommodate special guest or group parking needs.
• Ensure valet staff are fully familiar with the hotel's facilities, services, and city landmarks to assist guests effectively.
• Supervise valet runners, lead staff, and doormen, ensuring accurate payroll and scheduling.
• Oversee guest vehicle damage incidents with professionalism, ensuring they are properly documented and resolved.
• Perform additional tasks or projects as assigned by hotel management.

Benefits

• Access to a robust benefit plan
• Opportunities to build a successful career with global potential
• Engagement in diverse and challenging work
• Recognition for excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation