Assistant Guest Services Manager

La Jolla Beach & Tennis Club, Inc. • San Diego, CA

1d

About The Position

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. What we offer: Free daily meal and salad bar Free parking Benefits including: Medical, Dental, Vision, 401K (based on employment status) Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining! Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club What we ask: Consistently provide professional, attentive, and genuinely friendly service Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests Summary Manages the Beach Club and La Jolla Shore Hotel Front Office and Ambassador departments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee the day to day operations of the Beach Club Front Office, Shores Front Office, Ambassador Department, and the Seasonal Beach/Pool Operations at the Shores Hotel. Respond to any issues from previous MOD Reports with pertinent information for hotel guests/members. Respond to any issues from all departments daily/shift pass-down. Conduct standups with designated departments. Plan breaks and coverage based upon Arrival/Departures for both properties. Ensure all departments prepared for VIP’s/Events on property. Ensure that all teams prepared for Amenity program for LTS/Return guests/VIPS. Manage house count and In-House status. Address any guest room needs daily with Housekeeping and Engineering. Review previous day HotSos calls. Respond to all OTA reviews/Unificous. Manage with varying departments for events including with Catering/Membership/Sales/F&B Outlets. Manage with Property Services Department with any safety issues as well as Population control issues at the Beach Club. Oversee the Guest Programs (100 days of Summer) at the Shores/BC Activities. Address employee concerns or scheduling issues/call-offs/on-call for overnight call-offs. Create new Zingle messaging to guests. Address any member disputes for guest fees with accounting/membership. Review any exceptions for both guests and members and proper follow up of disciplinary action. Respond to any questions regarding daily financials including ezrms/cia report/wrr. Establish daily walk-in rate based on Occupancy. Acts as Guest Services Team leader in absence of GSM. Must be available to work mornings, evenings, weekends and holidays as needed. Other duties may be assigned. OUTCOME This position plays an essential role in maximizing guest satisfaction and ensuring the financial success of the company. The Assistant Guest Services Manager is expected to achieve the desired results by monitoring and controlling expenses of the department within budget guidelines, ensuring front office expenses of department are within budget guidelines and ensuring employee satisfaction through effective communication and follow through. SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors and employees in the Front Desk department. Responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory and management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Schedules employees to achieve maximum productivity within budget.

Requirements

• Bachelor's degree from four‑year college or university; or three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret technical journals, financial reports, and business documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information in English to top management and public groups, employees, and guests of the organization.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, yield ratios, and proportions to practical situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
• Ability to use Computers (with software programs such as Microsoft products: (Word, Excel, Powerpoint).
• Skilled with Property Management Systems and POS systems.
• Ability to perform multiple tasks simultaneously.
• The employee is regularly required to stand and talk or hear.
• The employee frequently is required to walk; use hands to handle objects, tools, or controls; reach with hands and arms; climb or balance; and taste or smell.
• The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds and occasionally lift up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be available to work Holidays and Weekends

Responsibilities

• Oversee the day to day operations of the Beach Club Front Office, Shores Front Office, Ambassador Department, and the Seasonal Beach/Pool Operations at the Shores Hotel.
• Respond to any issues from previous MOD Reports with pertinent information for hotel guests/members.
• Respond to any issues from all departments daily/shift pass-down.
• Conduct standups with designated departments.
• Plan breaks and coverage based upon Arrival/Departures for both properties.
• Ensure all departments prepared for VIP’s/Events on property.
• Ensure that all teams prepared for Amenity program for LTS/Return guests/VIPS.
• Manage house count and In-House status.
• Address any guest room needs daily with Housekeeping and Engineering.
• Review previous day HotSos calls.
• Respond to all OTA reviews/Unificous.
• Manage with varying departments for events including with Catering/Membership/Sales/F&B Outlets.
• Manage with Property Services Department with any safety issues as well as Population control issues at the Beach Club.
• Oversee the Guest Programs (100 days of Summer) at the Shores/BC Activities.
• Address employee concerns or scheduling issues/call-offs/on-call for overnight call-offs.
• Create new Zingle messaging to guests.
• Address any member disputes for guest fees with accounting/membership.
• Review any exceptions for both guests and members and proper follow up of disciplinary action.
• Respond to any questions regarding daily financials including ezrms/cia report/wrr.
• Establish daily walk-in rate based on Occupancy.
• Acts as Guest Services Team leader in absence of GSM.
• Must be available to work mornings, evenings, weekends and holidays as needed.
• Other duties may be assigned.

Benefits

• Free daily meal and salad bar
• Free parking
• Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees