Assistant Guest Services Manager

The Breakers Resort•Myrtle Beach, SC

13d

About The Position

We are looking for a hospitality & guest service professional with proven front office management skills to join the team! As the Assistant Guest Services Manager, you will be responsible for supporting the Guest services Manager in managing front desk, bell services, and PBX operations to ensure unmatched Service Excellence for our guests. WE ARE MORE THAN JUST A WORKPLACE… We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level. Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States. We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry. Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Availability to work mixed shifts between the hours of 7 AM-11 PM
Prior resort/hotel guest services experience and/or management experience required
Proven success in managing a team
Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
Possesses strong communication skills, both written and verbal
Must possess solid decision-making skills
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Responsibilities

Serves as direct support for the Guest Services Manager
Assist in the planning, organizing, and developing the overall operations of the guest services department
Promptly resolves any guest complaints or issues
Leads, trains, and supports guest services team members, including scheduling, coaching, and performance feedback
Assists with ensuring payroll accuracy, monitoring labor costs, and ensuring compliance with company policies and regulations
Reviews VIP arrivals, special requests, and room assignments daily to ensure a seamless guest experience
Monitors guest and homeowner feedback and implements service recovery when needed
Maintains high standards of cleanliness, safety, and professionalism across all front office areas
Upholds compliance with OSHA, DHEC, and company safety procedures
Maintains proficiency in property management systems and other departmental technologies
Collaborates with all resort departments to strengthen communication and deliver a seamless guest experience
Fosters clear, consistent communication within the department to ensure alignment and efficiency
Other duties as assigned