Assistant Guest Services Manager - Club Wyndham Emerald Beach
About The Position
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You’ll Shine: The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
Requirements
- Leadership Skills
- Cash Handling Experience
- Excellent communication skills
- Proficiency in Microsoft Excel, Word, Outlook
- 2 years of leadership experience, preferably in the hotel/hospitality industry
Responsibilities
- Leadership, planning, organization, and direction of daily operations for the Guest Services Department
- Supervision and direction to the Guest Services Associates
- Overseeing additional departments as business needs dictate
- Fostering and maintaining a positive relationship with owners, guests, and other site departments
- Handling guest issues to resolution
- Monitoring guest satisfaction scores
- Assisting the Guest Services Manager in attracting, coaching, training, and retaining talent
- Partnering with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
