Assistant Guest Services Manager - Club Wyndham Palm Aire

Travel & Leisure Group Ltd • Fort Lauderdale, FL

279d

About The Position

The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.

Requirements

• Leadership Skills.
• Cash Handling Experience.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, Outlook.
• 2 years of leadership experience, preferably in the hotel/hospitality industry.

Responsibilities

• Support the Guest Services Manager in daily operations of the Guest Services Department.
• Supervise and direct Guest Services Associates.
• Oversee additional departments as business needs dictate.
• Foster and maintain positive relationships with owners, guests, and other site departments.
• Handle guest issues to resolution and monitor guest satisfaction scores.
• Assist in attracting, coaching, training, and retaining talent.
• Partner with Human Resources to minimize employee relations issues.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries