Assistant Golf Shop Manager

Erin Hills Golf Course LLC•Hartford, WI

just now

About The Position

I. Position Assistant Golf Shop Manager Classification Full-Time Extended Seasonal, Salaried, Exempt Reports toHospitality Manager Duties / Responsibilities Training Assist in training new staff members on required job standards, department procedures, policies, and POS system. Develop new training procedures and processes for lodging & golf operations; Implement on-going training for existing staff, weekly staff messaging, monthly staff meetings and working with staff who needs additional training. Work closely with MIT's to help with issues you notice & problems you had when working in their position Work as MOD Anticipate guests' needs and respond promptly. Resolve guest complaints, ensuring guest satisfaction Monitor the status of daily and overnight guest check-in/Check-out Ensure hotel folios are charged correctly and accurately before Check-out Work with housekeeping managers on room status cleanliness & availability Work with outside service managers to ensure golf bags and luggage are moved correctly Work with caddie managers on ad-hoc caddie requests to ensure guest satisfaction Ensure all daily golf is checked-in and accounted for Ensure all closing duties for staff are completed before staff departs for the day Work with reservationists to ensure accurate bookings and information for overnight/daily guests Continuously review Google Docs to ensure accuracy Ensure event & transportation items are charged accurately Assist in hiring and scheduling of Night Porters and Golf Shop Attendants Manage Venue Facility and Supplies: Monitor and maintain cleanliness and organization of all assigned work areas. Oversee distribution of work and side duties. Monitor supply levels and communicate what needs to be ordered and when Merchandise Assist with monthly inventory. Assist merchandise team with receiving, tagging, restocking, and maintain merchandise displays as needed. Ensure Golf Shop Attendants are completing their duties while assisting keeping the shop organized by continual folding and restocking.

Requirements

Apply physical dexterity with some bending, stretching, reaching grabbing, holding and carrying
Be able to lift 50 lbs. daily
Ability to stand for long periods of time
The ability to stand up to 8 hours a day
The ability to work productively at a desk/computer for 8 hours a day.

Nice To Haves

Previous golf management software and operating a POS system preferred.

Responsibilities

Assist in training new staff members on required job standards, department procedures, policies, and POS system.
Develop new training procedures and processes for lodging & golf operations
Implement on-going training for existing staff, weekly staff messaging, monthly staff meetings and working with staff who needs additional training.
Work closely with MIT's to help with issues you notice & problems you had when working in their position
Anticipate guests' needs and respond promptly. Resolve guest complaints, ensuring guest satisfaction
Monitor the status of daily and overnight guest check-in/Check-out
Ensure hotel folios are charged correctly and accurately before Check-out
Work with housekeeping managers on room status cleanliness & availability
Work with outside service managers to ensure golf bags and luggage are moved correctly
Work with caddie managers on ad-hoc caddie requests to ensure guest satisfaction
Ensure all daily golf is checked-in and accounted for
Ensure all closing duties for staff are completed before staff departs for the day
Work with reservationists to ensure accurate bookings and information for overnight/daily guests
Continuously review Google Docs to ensure accuracy
Ensure event & transportation items are charged accurately
Assist in hiring and scheduling of Night Porters and Golf Shop Attendants
Monitor and maintain cleanliness and organization of all assigned work areas.
Oversee distribution of work and side duties.
Monitor supply levels and communicate what needs to be ordered and when
Assist with monthly inventory.
Assist merchandise team with receiving, tagging, restocking, and maintain merchandise displays as needed.
Ensure Golf Shop Attendants are completing their duties while assisting keeping the shop organized by continual folding and restocking.