ASSISTANT GM
About The Position
Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups, and banquet functions. Selects or assists in the selection of hotel staff and complete all new hire paperwork. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Maintains and implements established Emergency Procedures, assuring the security of guests and monies. Answers inquiries pertaining to hotel policies and services Participates in the preparation of the hotels annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Note: Other duties as assigned by General Manager or Area Director
Responsibilities
- Supervising Front Desk staff and department operations
- Scheduling subordinates and maintaining staffing levels
- Ensuring guest service through training
- Assisting in hotel staff selection and completing paperwork
- Monitoring Revenue Management systems
- Reviewing employee performance and conducting personnel actions
- Maintaining accurate records
- Conducting staff meetings
- Adhering to franchise and company procedures
- Resolving guest complaints and employee issues
- Performing General Manager functions in their absence
- Covering shifts in all departments
- Corresponding with group and travel agents
- Assisting with sales and marketing efforts
- Maintaining and implementing Emergency Procedures
- Answering inquiries about hotel policies and services
- Participating in budget preparation
- Assisting with wage scale surveys
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
11-50 employees
