ASSISTANT GM
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About The Position
The Parking Manager is responsible for ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. This role involves assisting in the management of team members, including being an integral part of the hiring, training, coaching, and counseling processes to ensure that performance standards are met in multiple locations. The Parking Manager will assist in planning and directing special event activities, coordinate with other Supervisors and Directors as required, and respond to and resolve any guest or visitor complaints, vehicle claims, and service discrepancies. Maintaining continual communication with property management, Site Manager, customers, and guests is essential. The Parking Manager will keep the Site Manager informed of any management concerns in a timely manner and resolve issues as quickly as possible in their absence. Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information is also part of the role. Additionally, the Parking Manager is responsible for maintaining a safe and clean work environment by educating and directing team members on the use of equipment and resources, handling call-offs, assisting with scheduling when necessary, and performing diagnosis and preventative care maintenance.
